How can we help?

Non-Emergency or Service Requests

Select the applicable category above and get information on the best way to connect with us.

Help us help you by providing as much information as possible to locate and address the issue.

Submissions made through this website are reviewed during normal business hours. When you provide us with your email address, we will respond and provide you with a service request number for reference.

Emergency Requests

Do not report an emergency using this website.

To report an emergency or problem that requires immediate attention, call us at:

  • 604-532-7300 during normal business hours (Monday to Friday, 8:30am to 4:30pm)
  • 604-543-6722 after normal business hours, on weekends, and on statutory holidays

Need more information about reporting a specific issue or problem? View the How can we Help Guide.