Frequently Asked Questions

This webpage provides frequently asked questions and Township-specific answers. We will continue adding to this list.

Township Communications

The website is the primary source for official Township-specific information and updates related to COVID-19, but we also use Twitter and Facebook, eNewsletters, newspaper ads, media releases, and signs at our facilities and in the community.

Tol.ca/COVID19 is the best source for Township-specific updates. However, if you know someone who does not have internet access, let them know they can call the Township COVID-19 Information Line at 604-532-7599 for recorded updates.

 

Township Planning, Management, and Response

We are actively monitoring updates and directives from federal and provincial governments and health authorities.

We are following orders received from the federal and provincial governments and health authorities. The Township also follows the advice and directives from those agencies to make decisions that affect the delivery of Township services.

The Township has taken several steps including closing facilities, increasing cleaning at facilities, cancelling programs and events, promoting safe hygiene practices and social distancing, and activating the Emergency Operations Centre (EOC) to ensure appropriate levels of services are in place to support our communities through a centralized information and response centre.

Mayor and Council continue to govern and Township management and staff continue to work to ensure services continue to be delivered to the community. The joint Township of Langley and Langley City Emergency Operations Centre (EOC) has been activated to provide additional assistance to ensure appropriate levels of services are in place to support our communities through a centralized information and response centre.

The March 23, 2020 Council meeting occurred, with social distancing measures implemented for Mayor and Council and staff.  The public are encouraged to attend via livestreaming. Public Hearing submissions can be emailed to legservicesinfo@tol.ca prior to the 7:00pm start of the Public Hearing meeting. 

Yes – see media releases, messages, and videos on the Mayor’s Messages page.

 

Township Service Delivery

The Township has implemented social distancing measures by closing in-person customer service at all of our facilities. Township services remain operational and staff will conduct business online, via conference calls, virtually or, where necessary, by appointment. Online Services and MyTownship access are available.

All Township facilities are presently closed to public access including our civic facility, operations centre, and all recreation centres, arenas, pools, fitness centres, gyms, meeting rooms, fire halls, and the Langley Centennial Museum. Some applications can be dropped off – see the latest updates under the Permits and Inspections heading.

See the latest updates under the Garbage, Green Cart and Recycling heading.

See the latest updates under the Permits and Inspections heading.

No – only body waste and toilet paper should be flushed. Flushing paper towels, "flushable wipes", sanitary products, or anything else can result in blockages and damage to sewer and septic systems.

Our facilities have been closed. Enhanced cleaning at our facilities has been occurring. Safe hygiene practices and social distancing are being promoted. Working from home is being introduced. When working from home is not possible, employees are practicing social distancing and hygiene measures. Employees who have returned from vacation are required to self-isolate at home for 14 days.

 

Township Facilities, Recreation and Events

All Township recreation centres, arenas, pools, fitness centres, gyms, meeting rooms, and the Langley Centennial Museum are closed to the public. Staff continue to provide customer service via phone, email and online services.

All non-essential meetings, gatherings, and events are cancelled. Council meetings, will continue, as legislated by the provincial government. Council meetings will continue to be web streamed to allow for public viewing.

Yes - we are offering full refunds or credits for all cancellations and closures related to COVID-19 to be processed as soon as possible. We appreciate your patience.

All programs, including spring break camps have been cancelled. Information on resumption of service will be relayed to the public via tol.ca/COVID19.

 

Health and Travel

We are not made aware as the Provincial Health Officer is not releasing that information.

Complete this Ministry of Health self-assessment or call 8-1-1. Call the dedicated COVID-19 information line for non-medical information about COVID-19: 1-888-COVID19  (1-888-268-4319)

  • Fraser Health Crisis Line – For anyone who needs immediate, free, and confidential emotional support, crisis intervention and/or community resource information 24 hours/day, 7 days/week - 604-951-8855 | 1-877-820-7444.
  • Call the BC Mental Health Support Line any time at 310-6789 (no area code).

 

Community Support and Social Services Information

Visit this webpage for information and links to community resources.

Visit this webpage for information and links to community resources.

Visit bc211.ca, or call or text 211, for a comprehensive list of community and social services. The Langley Senior Resources Society is currently offering a meal pick-up program and Langley Meals on Wheels provides meal delivery.

The Ministry of Health and BC Housing have communicated COVID-19-related recommendations and resources to social service organizations that provide housing and serve people experiencing homelessness.

Thank you, our community can come together (while maintaining social distancing) during this difficult time. Above all, follow the advice of the public health experts to protect your own health and prevent the spread of the virus to others. It is also important to stay connected with your community – call your friends and family and maintain those vital social connections.  Reach out to neighbours to see if there’s anything you can get for them if you’re doing an essential-needs run to the grocery store or pharmacy. Let’s look after one another.