Frequently Asked Questions

This webpage provides frequently asked questions and Township-specific answers. We will continue adding to this list.

Township Communications

Visit tol.ca/COVID19 regularly for all Township-specific updates on COVID-19, and visit tol.ca/covid19/facility-status for specific status updates on facilities and parks.

The website is the primary source for official Township-specific information and updates related to COVID-19, but we also use Twitter and Facebook, eNewsletters, newspaper ads, media releases, and signs at our facilities and in the community.

Tol.ca/COVID19 is the best source for Township-specific updates. However, if you know someone who does not have internet access, let them know they can call the Township COVID-19 Information Line at 604-532-7599 for recorded updates.


Township Planning, Management, and Response

We are actively monitoring updates and directives from federal and provincial governments and health authorities.

We are following orders received from the federal and provincial governments and health authorities. The Township also follows the advice and directives from those agencies to inform our decisions that affect the delivery of Township services.

The Township is following the orders and guidelines of the Provincial Health Officer, and has taken several steps, including closing facilities, cancelling programs and events, increasing cleaning at our places of work, and promoting safe hygiene practices and physical distancing. Staff responsible for critical infrastructure are being directed to physically distance while performing duties.  When distancing is not possible due to the nature of the work being performed, and the work is of an urgent nature, staff are instructed to follow responsible precautions and best practices. The Township has also activated the Emergency Operations Centre (EOC) to ensure appropriate levels of services are in place to support our communities through a centralized information and response centre.

Mayor and Council continue to govern and Township management and staff continue to work to ensure services continue to be delivered to the community. The joint Township of Langley and Langley City Emergency Operations Centre (EOC) has been activated to provide additional assistance to ensure appropriate levels of services are in place to support our communities through a centralized information and response centre.

See the latest updates under the Council Meetings heading.


Township Service Delivery

  • All waste collection services are proceeding on scheduled days. 
  • Please maintain physical distance and do not approach collection staff.
  • Gloves, masks, wipes, etc., MUST be bagged. If someone in your household is ill, double bag these items.  Garbage carts with loose debris of this nature will not be picked up.
  • Paper towels and napkins should be disposed as garbage until further notice. Other food soiled paper (ex. coffee filters and paper take out containers) can go in your Green Cart.
  • Residents are reminded households who produce extra garbage must purchase Extra Garbage stickers for $3 per bag or can. Call 604-534-3211 to arrange for purchase, with delivery by Canada Post.
  • Only make essential trips to local depots and Metro Vancouver Recycling and Waste Centres (formerly Metro Vancouver Transfer Stations). Visit Metro Vancouver’s Solid Waste Facilities page for information on changes to their operations.
  • Minimize garbage by reviewing what is accepted in the Township’s unlimited recycling and Green Cart programs.
  • Replacement recycling receptacles are available for free delivery by calling 604-530-3939.
  • Sign up to receive service alerts by entering your address at tol.ca/calendar
  • Engineering and Community Development customer service counters at the Civic Facility are closed for in person transactions. Staff are available via phone or email.
  • The Operations Centre main entrance is closed to customers. Staff are available via phone or email. This does not impact deliveries to Stores.
  • Staff continue to process applications and inspection requests, but are changing the way we deliver service. Staff will contact applicants regarding next steps related to fees, documentation, issuance and inspection delivery.
  • Continue to book required inspections, but be aware that some building inspections are currently suspended. This does not alleviate the requirement for inspections to occur.
  • Engineering related permits can be submitted via email to enginfo@tol.ca. Staff will follow up regarding application fee submission at a later date.
  • Permit processing and issuance timing may be delayed as we work to refine methods to provide service.
  • Community Development and Building Permit related applications can be deposited in the small drop box outside the main first floor entrance or in the larger drop box beside the second floor entrance at the Township Civic Facility. If you have questions, contact:
    • Building Permits - Permits Licence and Inspection Services at 604-533-6018
    • Rezoning, Subdivision, and Development Permits at 604-533-6034

The Township has implemented social distancing measures by closing in-person customer service at all of our facilities. Township services remain operational and staff will conduct business by email or telephone, via conference calls, or where necessary, by appointment. Online Services and MyTownship access are available. For complete details on the status of Township facilities visit this page.


Township Facilities, Recreation and Events

For complete details on the status of Township recreation facilities visit this page. Staff continue to provide customer service via phone, email and online services.

All non-essential meetings, gatherings, and in-person events are cancelled. Council meetings, will continue, as legislated by the provincial government. Council meetings will continue to be web streamed to allow for public viewing.


Health and Travel

Our facilities have been closed. Enhanced cleaning at our facilities has been occurring. Safe hygiene practices and social distancing are being promoted. Working from home is being introduced. When working from home is not possible, employees are practicing social distancing and hygiene measures. Employees who have returned from vacation are required to self-isolate at home for 14 days.

Complete this Ministry of Health self-assessment or call 8-1-1. Call the dedicated COVID-19 information line for non-medical information about COVID-19: 1-888-COVID19 (1-888-268-4319)

  • Fraser Health Crisis Line – For anyone who needs immediate, free, and confidential emotional support, crisis intervention and/or community resource information 24 hours/day, 7 days/week - 604-951-8855 | 1-877-820-7444.
  • Call the BC Mental Health Support Line any time at 310-6789 (no area code).

Community Support and Social Services Information

Visit this webpage for information and links to community resources.

Visit this webpage for information and links to community resources.

Visit bc211.ca, or call or text 211, for a comprehensive list of community and social services. The Langley Senior Resources Society is currently offering a meal pick-up program and Langley Meals on Wheels provides meal delivery.

The Ministry of Health and BC Housing have communicated COVID-19-related recommendations and resources to social service organizations that provide housing and serve people experiencing homelessness.

Thank you, our community can come together (while maintaining social distancing) during this difficult time. Above all, follow the advice of the public health experts to protect your own health and prevent the spread of the virus to others. It is also important to stay connected with your community – call your friends and family and maintain those vital social connections. Reach out to neighbours to see if there’s anything you can get for them if you’re doing an essential-needs run to the grocery store or pharmacy. Let’s look after one another. Visit the Community Info and Links page for other ways to help.