Cancellations and Refunds

Cancellations

If minimum registration for a program or activity is not met, registration may be cancelled or combined with another equivalent program or activity. If cancelled, a refund or credit to your registration account will be provided.

Waitlists are available for a variety of courses. If you are on a waitlist you will be contacted only if a spot becomes available.

Refund Guidelines

Registered Programs

Active Beyond the Bell (ABTB) 

Registration fees are refundable if a request for withdrawal is received at least five days before the start of the program. If less then five days notice is given, registration fees are non-refundable.

Licensed Preschool

Registration fees are refundable if one month notice is provided in writing by the first day of the month. Example: If participant plans to leave preschool on January 1, 2025, notice of withdrawal must be provided on or before December 1, 2024. 

Day Camps, Advanced Aquatic Leadership courses, private and semi-private swim lessons 

Registration fees are refundable if a request for withdrawal is received at least five days before the start of the program. If less than five days notice is given, registration fees, less a 20% cancellation fee, will be refunded.  Registration fees are non-refundable once the program has started.

Personal training sessions

Personal training sessions are valid for one year from date of purchase and are non-transferable.
A minimum 24 hours notice is required for all session cancellations. If less than 24 hours notice is given, or you do not show up for a scheduled session, you will be charged for that session.
Refunds will only be granted if you sustain a medical condition that prevents you from continuing with training. A doctor’s note is required.

Swimming lessons, skating lessons, group fitness programs and other weekly registered programs

Registration fees are refundable if a request for withdrawal is received at least five days before the start of the program. If less than five days notice is given, the registration fee, less a 10% cancellation fee, will be refunded.  Registration fees are non-refundable once the program has started.

All program registration fees are non-transferable.

Please note swimming and skating lesson participants cannot be registered for more than one set of lessons at a time and must successfully complete the prerequisite level before registering in the next level. Those participants registered in more than one set of lessons at a time will be automatically withdrawn and a credit will be applied to your account. 

Drop-in Activities

One-time, drop-in activities that are reserved in advance such as gymnasium sports sessions, drop- in aquatic fitness and fitness classes and other reserved drop-in activities: ​

• 10-visit and 20-visit pass holders who do not attend a reserved drop-in session or do not provide at least one (1) hour cancellation notice prior to the start time of the session will have the session deducted from their pass. 
• Active Pass holders who do not attend a reserved drop-in session or do not provide at least one (1) hour cancellation notice prior to the start time of the session will have a $5 no-show fee added to their account. This fee must be paid prior to their next visit and/or at time of next visit.
• If you have a reserved drop-in session and do not attend or do not provide at least one (1) hour notice to cancel, it will be considered a no-show visit. 

The Outdoor Experience at Aldergrove Community Centre

Waterpark reservation fees are refundable if a request for withdrawal is received at least five days before the start of the program. If less then five days notice is given, registration fees are non-refundable.

Reservable group area bookings are refundable if a request for withdrawal is completed at least five days before the reservation date. If less than five days notice is given, registration fees, less a 20% cancellation fee will be returned.

How to withdraw from a program

Online withdrawal is available by logging into your account at tol.ca/recregister. Follow these steps. 

Contact customer service by phone at 604-534-3211 ext. 9 or contact one of our recreation facilities.