Curbside Collection in Winter Conditions

Every year, winter rolls around and brings rain, snow, and ice along with it. This can pose challenges for curbside collection, from frozen items stuck inside Green Carts, to streets being missed due to wintry road conditions.

To help ensure your materials are picked up on collection day, we’ve compiled a few tips:

1. Ensure your containers are visible and accessible for collection crews.

Collection crews know there are materials to collect only when they can see and access them. Clearing snow from carts and sidewalks allows crews to access your garbage, Green Cart, and recycling containers. Collection vehicles are not equipped to dig out materials from snowbanks.

2. Park your vehicle on your property, if possible.

Vehicles edging into the middle of the road or along the sides of cul-de-sacs reduce the turn-around area for collection vehicles. If there is insufficient turn-around space, crews will be unable to access the area and collect items.

3. Sign up for weekly reminders and/or service alerts.

Since 2013, residents have been able to subscribe to weekly reminders about the following day’s collection. The reminders can also notify subscribers of collection delays or missed collections in their area and provide further instruction. These alerts are targeted only to affected areas, so you won’t receive notice of issues in Aldergrove if you live in Brookswood. Sign up for reminders and alerts at tol.ca/calendar.

4. Follow Sierra Waste’s blog.

Updated throughout the day, sierrawaste.ca/blog  posts information regarding affected streams (garbage, recycling, or organics) and missed areas. If your neighbourhood is missed, but is not listed in the blog, call 604.530.3939 to report the area as missed.

5. Help your Green Cart empty more easily.

During periods of sub-zero temperatures, materials may end up frozen to the bottom or sides of your Green Cart. Consider placing food scraps in boxboard (such as a cereal box) or in paper food scraps bags before placing them in your Green Cart. Alternatively, layering enough newspaper on the bottom of your cart to absorb any moisture can help materials empty. Crews make every effort to completely empty Green Carts, while erring on the side of caution to prevent damaging carts.

Crews will attempt to collect Garbage, Green Cart, and recycling in all areas as originally scheduled. Once conditions improve, crews will make further attempts to collect remaining materials. If winter road conditions prevent crews from accessing your materials on their first attempt:

  • Garbage – Please leave your garbage cart set out for collection until it is emptied, or until the Township provides further direction.
  • Green Cart – Please leave your Green Cart set out for collection until the end of the day after your regular collection day. If materials remain unemptied at this time, please pull your Green Cart back from the curb and set it out the following week.
  • Recycling – Please leave your blue box, grey box, and yellow bag set out for collection until the end of the week. If recyclables remain uncollected by the end of day Friday, please pull your receptacles in for the weekend and set them out the following week.

We appreciate your patience as collection crews try to collect all materials as originally scheduled.

Engineering Division
604-532-7300
opsinfo@tol.ca