Cancellations & Refunds

For COVID-19 related updates and information, visit tol.ca/COVID19

Cancellations

If minimum registration for a program or activity is not met, registration may be cancelled or combined with another equivalent program or activity. If cancelled, a refund or credit to your registration account will be provided.

At this time, waitlists are available for Active Beyond the Bell, swimming lessons, skating lessons, and day camps only. People on waitlists will be contacted only if a spot becomes available.

Refund Guidelines

  • Active Beyond the Bell (ABTB). 
    • Registration fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less then 5 days notice is given, registration fees are non-refundable.
  • Licensed Preschool.
    • Registration fees are refundable if one month notice is provided in writing by the first day of the month. Example: If participant plans to leave preschool on January 1, 2022, notice of withdrawal must be provided on or before December 1, 2021. 
  • Day Camps, Advanced Aquatic Leadership courses, private and semi-private swim lessons (public, lap, parent & tot and water walking) and weight room sessions.
    • Registration fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less than 5 days notice is given, registration fees, less a 20% cancellation fee, will be refunded.  Registration fees are non-refundable once the program has started.
  • Swimming lessons, skating lessons, group fitness programs, and other weekly registered programs.
    • Registration fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less than 5 days notice is given, the registration fee, less a 10% cancellation fee, will be refunded.  Registration fees are non-refundable once the program has started.
  • Otter Co-op Outdoor Experience at Aldergrove Credit Union Community Centre.
    • Waterpark reservation fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less then 5 days notice is given, registration fees are non-refundable.
  • One-time daily activities that are reserved in advance: swimming sessions (public, lap, parent & tot and water walking), skating sessions, gymnasium sessions, and weight room sessions.
    • Registration fees are non-refundable.
  • All registrations are non-transferable.

How to Withdraw from a Program