Cancellations & Refunds

For COVID-19 related updates and information, visit tol.ca/COVID19

Cancellations

If minimum registration for a program or activity is not met, registration may be cancelled or combined with another equivalent program or activity. If cancelled, a refund or credit to your registration account will be provided.

Waitlists are available for a variety of courses. If you are on a waitlist you will be contacted only if a spot becomes available.

Refund Guidelines

Registered Programs

  • Active Beyond the Bell (ABTB). 
    • Registration fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less then 5 days notice is given, registration fees are non-refundable.
  • Licensed Preschool.
    • Registration fees are refundable if one month notice is provided in writing by the first day of the month. Example: If participant plans to leave preschool on January 1, 2022, notice of withdrawal must be provided on or before December 1, 2021. 
  • Day Camps, Advanced Aquatic Leadership courses, private and semi-private swim lessons. 
    • Registration fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less than 5 days notice is given, registration fees, less a 20% cancellation fee, will be refunded.  Registration fees are non-refundable once the program has started.
  • Swimming lessons, skating lessons, group fitness programs, and other weekly registered programs.
    • Registration fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less than 5 days notice is given, the registration fee, less a 10% cancellation fee, will be refunded.  Registration fees are non-refundable once the program has started.
  • Registration fees are non-transferable.

Drop-in Activities

  • One-time, drop-in activities that are reserved in advance such as gymnasium sports sessions, drop- in aquatic fitness and fitness classes, and other reserved drop-in activities. ​
    • Registration fees are non-refundable and non-transferable.
    • 10-visit and 20-visit pass holders who do not attend a reserved drop-in session or do not provide at least one (1) hour cancellation notice prior to the start time of the session will have the session deducted from their pass. 
    • Active Pass holders who do not attend a reserved drop-in session or do not provide at least one (1) hour cancellation notice prior to the start time of the session will have a $5.00 no-show fee added to their account. This fee must be paid prior to their next visit and/or at time of next visit.
    • If you have a reserved drop-in session and do not attend or do not provide at least one (1) hour notice to cancel, it will be considered a no-show visit. 

Otter Co-op Outdoor Experience at Aldergrove Credit Union Community Centre

  • Waterpark reservation fees are refundable if a request for withdrawal is received at least 5 days before the start of the program. If less then 5 days notice is given, registration fees are non-refundable.
  • Reservable group area bookings are refundable if a request for withdrawal is completed at least five days before the reservation date. If less than 5 days notice is given, registration fees, less a 20% cancellation fee will be returned.

 

How to Withdraw from a Program