Confirm or Decline a Spot on a Waitlist Guide
How to confirm or decline your spot
Customers on a program waitlist will receive an automated email when a spot becomes available, from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, you will have the option to confirm or decline the spot.
For regular courses
Customers will have 36 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the "Confirm/Decline" buttons and links within your email will no longer be valid.
For drop-in courses
Note: Course registration end dates/times may apply and customers will not be able to register after those have passed.
Note: Decline the waitlist spot if you are either (1) currently registered in a set of swimming lessons, or (2) already registered for an upcoming set of swimming lessons. Swimming participants may only be registered for one set of lessons at any one time.
Customers will have 23 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the "Confirm/Decline" buttons and links within your email will no longer be valid.
| Decline a waitlist spot |
| To decline the waitlist spot, click the blue Decline button or link in the email. |
| Step 1 |
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A browser window will open up to tol.ca/recregister and you will be asked to log in to your account. |
| Step 2 |
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Once logged in, a pop-up will ask if you are sure you want to decline your waitlist spot.
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| Step 3 |
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If you want to proceed, click the blue Decline button. |
| Step 4 |
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The window will now show that “Your registration to this event has been removed."
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| Confirm a waitlist spot |
| To proceed with registration, click the green Confirm spot button or link in the email. |
| Step 1 |
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A browser window will open up to tol.ca/recregister and you will be asked to log in to your account. |
| Step 2 |
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Once logged in, the waitlisted family member may complete their registration and make payment.
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| Step 3 |
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You will be emailed a booking confirmation and receipt from perfectmind@tol.ca. |
Questions
See our Frequently Asked Questions at tol.ca/recreghelp or contact one of our recreation facilities during business hours for assistance.