Things To Know

Township residents can register for general waterpark sessions 10 days in advance of each session. Non-Township residents can register 7 days in advance. Special event registration opens 7 days in advance of each session for both Township and non-Township residents. Everyone entering the waterpark must be registered, including those not intending to swim and children 0 to 3 years of age. Register online.

For a smooth registration process, complete your recreation account setup at least five days prior to when you'd like to register. This includes adding your home address, phone number, and household family members' names and birthdates to your account. See the below FAQ for more information.

Customers may register over the phone; however, please note that phone lines may be busy during the peak season.

Refer to Registration Help for more information.

Only household family members can be added to your account. To add a household family member and their birthdates to your account:

• Township residents can complete the Online Township Address Verification Form
• Non-Township residents can fill out a Non-Township Resident Account Setup Form

You may also visit or call a recreation facility or Civic Facility during business hours, or email recaddress@tol.ca and provide the following information:

• your first and last name
• the first and last name of all household family members
• birthdates of each family member (including year)
• home address
• phone number
• email address used to set up your account in the online registration system

Note: Expect a response within five (5) business days if you are providing this information by email or online form. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.

How does registration work if I want to come to a waterpark session with people who are not in my household?

If you are planning to attend a waterpark session with people from other households (e.g. friends or relatives who do not live with you) then you will have to coordinate with those individuals/families to register separately. Only household family members can be added to your account.

If you receive an error message while registering that states, "the attendee is not eligible for any of this activity's fees," it could be because your account setup is incomplete.

Ensure your home address, phone number, and household family members' names and birthdates are added to your account prior to registering. Refer to this FAQ to learn how.

• At all times in and out of the water, children less than 7 years of age must be under the direct supervision of a responsible person.
• Maximum 3 children per responsible person.

PERMITTED

• Food and non-alcoholic beverages (no glass containers).
• Individual/small-sized coolers.
• Shade tents with a footprint smaller than 4’ x 6’ (stakes are a hazard and not permitted).
• Umbrellas (stakes are a hazard and not permitted).
• Collapsible chairs.
• Strollers.
• Personal flotation devices including PFDs, water wings, infant inflatables, and Hercules chest suits (swim suits with buoyancy features).

• Any electrical cooking devices and/or barbeques.
• Personal water toys – i.e. inner tubes, mats, etc.
• Glass containers - throughout the aquatic facility including change rooms.
• Alcohol.
• Stakes for the grass area (tent pegs or umbrellas that must stake into the ground).
• Anything with exposed zippers, rivets, or buckles (including all types of PFD’s) are not permitted on any of the slides (Big Top slides or Roller Soakers).

PERMITTED

• Swim attire needs to be clean, and not restrict your movement or create a safety hazard to you or others.
• Clean indoor shoes or water sandals may be worn in all pools, river channel, and deck areas.

• Lifejackets and other personal floatation devices (PFDs) are not allowed on the slides or in the hot tub.
• Footwear is not permitted on the water slides.
• Street shoes are not permitted in the waterpark areas.

Backpack-sized lockers are available and require two Canadian quarters. Lockers are single use. Your quarters are not returned after using the locker.
Wallet lockers are available and require one Canadian quarter. Your quarter is returned when you return the key.

Please leave your valuables at home.