Withdraw online from a recreation program guide

Go to “My Info” tab located at the top-left of the screen.

Click on the name of the family member to withdraw from the program.

Click “Schedules” section to expand.

Click “Switch to List View” located beside the calendar month.

Select the line with program you want to withdraw from; click “Actions.”

A small box will appear; click “Withdraw.”

Select how you would prefer your refund to be processed:

• “Account Credit” the amount will be credited to your account, to use on future transactions.
• If paid by credit card, you can refund the amount back to the originating credit card.

Reminder: Withdrawal fees apply based on when the withdrawal is processed. Review your Registration Confirmation for more information.

Once you have made your selection click “Withdraw.”

You will then see your Withdrawal Confirmation. You can print the confirmation to the email, or email it to the email on your account.

To review your withdrawal, navigate back to “My Info” page and select the family member.

Click on “Attendance.” The status column now shows “Cancelled.”