Registration Help

Step 1. Create a MyTownship login

• Go to tol.ca/recregister.
• Scroll down to mid-page and click on the blue Sign-in button. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.
• Under Don’t have a MyTownship account, click on Sign up now.
• Enter your email. You will receive a verification code to this email. Keep this display screen open to enter the verification code once received.
• Follow directions to set up your password.
• Enter your first and last name then click Submit.

Step 2. Visit or call your local recreation facility, Civic Facility, or email recaddress@tol.ca and provide the following information:

• • Your first and last name
  • The first and last name of all household family members
  • Birthdate of each family member (including year)
  • Home address
  • Email address used to set up your account in the online registration system
• • If you reside in the Township, you will need to verify your address in person or through our Online Township Verification Form. Acceptable forms of ID are:
  • BC Driver’s Licence
  • BC ID
  • Property tax statement
  • BC Hydro bill
  • Any utility bill that has your full name and address

To verify your address, visit your local recreation facility or Civic Facility during business hours, or submit an Online Township Address Verification Form.

You will be required to provide a piece of identification with your full name and Township address.

Acceptable forms of ID are:

• BC Driver’s Licence
• BC ID
• Township of Langley property tax statement
• BC Hydro bill
• any utility bill that has your full name and address

If you have any questions or encounter issues with the Township address verification process, you can visit or call your local recreation facility or Civic Facility during business hours, or email your questions to recaddress@tol.ca. 

Any personal information collected will be managed in accordance with the Freedom of Information and Protection of Privacy Act. Direct enquiries, questions, or concerns regarding the collection, use, disclosure, or safeguarding of personal information to: Supervisor, Information, Privacy, and Records Management, Township of Langley, 20338 – 65 Avenue, Langley, BC V2Y 3J1 foi@tol.ca 604-532-7396.

Account access changes were made to ensure only valid Township residents receive priority access to swimming lessons. We are asking valid Township residents to verify their address on their online registration accounts.

The following can be updated or added by visiting or calling your local recreation facility or Civic Facility during business hours:

• home address (verification required if Township address)
• email address
• family members
• birthdates

You can update the following account information on your own:

• phone number
• emergency contacts

Only household family members can be added to your account. To add a household family member to you account, visit or call your local recreation facility or Civic Facility during business hours, or email recaddress@tol.ca and provide the following information:

• your first and last name
• the first and last name of all household family members
• birthdate of each family member (including year)
• home address
• email address used to set up your account in the online registration system

Note: Expect a response within three (3) business days if you are providing this information by email. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.

Updating your account, such as adding or changing family member information, will not affect your current registrations. However, to ensure smooth registration for future programs, including sessions at The Outdoor Experience, please make sure all household family members are listed on your profile.

To add a new household family member, visit or call your local recreation facility or Civic Facility during business hours.

To change your home address, visit your local recreation facility or Civic Facility during business hours.

If your new address is located within the Township of Langley, you will be asked to verify it by providing a piece of identification with your full name and Township address.

Acceptable forms of ID are:

• BC Driver’s Licence
• BC ID
• property tax statement
• BC Hydro bill
• any utility bill that has your full name and address

You can also submit an Online Township Address Verification Form.

• Aldergrove Community Centre
  604-857-4299
• George Preston Recreation Centre
  604-530-1323
• W.C. Blair Recreation Centre
  604-533-6170
• Walnut Grove Community Centre
  604-882-0408

Go to tol.ca/recregister and use the search tools available in the system to browse and find the programs and activities that you’re interested in. Once you open a program or activity listing, you can click on the register button and follow the on-screen instructions to register.

Please ensure a birthdate (including year) is entered for everyone on your registration account. Otherwise, you will receive an error message stating “the attendee is not eligible for any of this activity’s fees.” If you receive this message during the registration process, please visit or call your local recreation facility or the Civic Facility during business hours to add a birthdate.

Using a mobile device? You may need to click the blue 'Y' to open the filters.

Additionally, you can register for a program or activity by visiting or calling your local recreation facility or Civic Facility during business hours.

If you’re using a mobile device, you can find the search filter by clicking the small blue icon at the top right (highlighted in yellow in the image). The blue icon is immediately to the right of Select an Activity.

You can register by phone by calling any of our community or recreation centres, however for speed and efficiency, we encourage you to use our online registration system at tol.ca/recregister.

You can register in-person at the following locations:

• Aldergrove Community Centre
• George Preston Recreation Centre
• Walnut Grove Community Centre
• W.C. Blair Recreation Centre

Registration confirmations, receipts, contracts, and waitlist notifications will be sent to your email from communication@xplorrecreation.com or perfectmind@tol.ca.

Class updates and other communication regarding registered programs will be sent from rec@tol.ca.

To ensure you receive emails, add communication@xplorrecreation.com, perfectmind@tol.ca and rec@tol.ca to your safe senders list so emails are received in your inbox and not your junk/spam folder. If you find an email in your junk/spam folder, you can mark it as “not junk/spam” so future communication will go to your inbox.

We follow industry standards when setting ages for most of our courses. All participants must have a birthdate in the system to be recognized within the required age range. To add a birthdate, please visit or call your local recreation facility or Civic Facility during business hours.

If you or your child is not in that age group, please contact a Recreation Programmer in person at the recreation facility where the program is located for permission to register.

• Online withdrawal is available by logging into your account at tol.ca/recregister. Follow these steps. 
• Contact customer service by phone at 604-534-3211 Ext. 9 or contact one of our community or recreation centres.

At this time, address verification for priority registration only applies to swimming lessons, and waterpark sessions and reservable group area bookings at The Outdoor Experience; it does not impact other programs. However, we do recommend all Township residents verify their address to ensure a smooth registration process at all times.

As of fall 2024, Township residents have priority for swimming lessons. Priority registration will open seven days prior to public (non-Township residents) registration.

If you are a resident of the Township and see this message, this means your Township address has not been verified on your account. To verify your Township address, visit your local recreation facility or the Civic Facility during business hours, or submit an Online Township Address Verification Form.

If you are not a resident of the Township and see this message, you will need to wait until public (non-Township) registration is open before you can register for swimming lessons.

Many programs and activities have a maximum capacity, which means they may be full. If you add yourself to the waitlist online, we can notify you if a spot becomes available.

Customers on a waitlist will receive an automated email when a spot becomes available, from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Learn more.

If a spot becomes available, the next customer on the waitlist will receive an automated email from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, you will have the option to confirm or decline the spot within a timeframe. Learn more.

Waitlist notification emails will be sent to the email address on the registrant’s account. Example: If a child is on a waitlist, the email will be sent to the email address on the child’s account (not the primary account).

If there is no email address on your account, please contact staff to update it. Staff will attempt to contact customers via phone as we transition to automated notifications.

If a waitlist spot becomes available, the next customer on the waitlist will receive an automated email from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, click the “Confirm” button/link to register for the spot and pay for the course within a timeframe. Learn more.

If you no longer want to register in the program/activity, click the “Decline” button/link to decline the spot, and the system will notify the next person on the waitlist.

View a how-to guide.

Alternatively, you may contact one of our recreation facilities during business hours, and staff can assist with your registration.

Individuals must have an email address on their profile to receive automated waitlist notification emails. 

Ensure all family members on your account have an email address on their profile. Example: If a child is on a waitlist, the email will be sent to the email address on the child’s account (not the primary account). We recommend that any minor children use the same email address as the primary account holder email that is associated to their account login. 

If you have not already, create an online login for your family account, which is required to be able to confirm or decline a spot from the waitlist notification email. 

Check that perfectmind@tol.ca is on your safe sender list so that the email does not go into your spam/junk inbox.

For regular courses: Customers will have 36 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the links within your email will no longer be valid.

For drop-in courses: Customers will have 23 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the links within your email will no longer be valid.

Please note: Course registration end dates/times may apply and customers will not be able to register after those have passed.

If you receive an error message prior to the expiry time, or wish to be readded to the waitlist, contact one of our recreation facilities during business hours for assistance.

Log in to your registration account and navigate to the “Attendance History” section. The programs/activities which are displayed as “Waiting” under the “Status” column are the ones you are on a waitlist for.

You may register in the new program/activity and then withdraw from the other one. Withdrawal fees will apply if less than 5 days’ notice is given. Visit tol.ca/recreginfo for full information about withdrawals and refunds.

Please note swimming lesson participants cannot be registered for more than one set of lessons at a time. Learn more about swimming lesson waitlists.

Most program waitlists will be transitioning to automated email notifications, with the exception of licensed preschool and Active Beyond The Bell.