Registration Help

Use this Recreation Account Setup Guide for step-by-step instructions on setting up an account.

View our Recreation Account Setup Guide or follow the steps below.

Step 1. Create a MyTownship login

1. Go to tol.ca/recregister.
2. Scroll down to mid-page and click on the blue Sign-in button. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.
3. Under Don’t have a MyTownship account, click on Sign up now.
4. Enter your email. You will receive a verification code to this email. Keep this display screen open to enter the verification code once received.
5. Follow directions to set up your password.
6. Enter your first and last name then click Submit.

Step 2. Visit or call your local recreation facility, Civic Facility, or email recaddress@tol.ca and provide the following information:

• • your first and last name
  • the first and last name of all household family members
  • birthdates of each family member (including year)
  • home address
  • phone number
  • email address used to set up your account in the online registration system
• If you are a non-Township resident, you can provide the above information through an online Non-Township Resident Account Setup Form.
• If you reside in the Township, you will need to verify your address in person or through our Online Township Address Verification Form. Acceptable forms of ID are the most current version of:
  • BC Driver’s Licence
  • BC ID
  • property tax statement
  • BC Hydro bill
  • any utility bill that has your full name and address

After creating your account in the online registration system with your first name, last name and email address, you will need to complete the setup by contacting staff and providing your birthdate, home address, phone number, and the full names and birthdates of any household family members you want added to your account.

Refer to Step 2 in the above FAQ to learn how.

To verify your address, visit your local recreation facility or Civic Facility during business hours, or submit an Online Township Address Verification Form.

You will be required to provide a piece of identification with your full name and Township address.

Acceptable forms of ID are the most current version of:

• BC Driver’s Licence
• BC ID
• Township of Langley property tax statement
• BC Hydro bill
• any utility bill that has your full name and address

If you have any questions or encounter issues with the Township address verification process, you can visit or call your local recreation facility or Civic Facility during business hours, or email your questions to recaddress@tol.ca. 

Any personal information collected will be managed in accordance with the Freedom of Information and Protection of Privacy Act. Direct enquiries, questions, or concerns regarding the collection, use, disclosure, or safeguarding of personal information to: Supervisor, Information, Privacy, and Records Management, Township of Langley, 20338 – 65 Avenue, Langley, BC V2Y 3J1 foi@tol.ca 604-532-7396.

Account access changes were made to ensure only valid Township residents receive priority access to programs. We are asking valid Township residents to verify their address on their online registration accounts.

The following can be updated or added by completing the Non-Township Resident Account Setup Form (for non-Township residents only) or Online Township Address Verification Form (for Township residents only), or by visiting or calling your local recreation facility or Civic Facility during business hours:

• home address (verification required if Township address)
• email address
• family members
• birthdates

You can update the following account information on your own:

• phone number
• emergency contacts

Only household family members can be added to your account. To add a household family member to your account:

• Township residents can complete the Online Township Address Verification Form
• Non-Township residents can fill out a Non-Township Resident Account Setup Form

You may also visit or call a recreation facility or Civic Facility during business hours, or email recaddress@tol.ca and provide the following information:

• your first and last name
• the first and last name of all household family members
• birthdates of each family member (including year)
• home address
• phone number
• email address used to set up your account in the online registration system

Note: Expect a response within five (5) business days if you are providing this information by email or online form. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.

Updating your account, such as adding or changing family member information, will not affect your current registrations. However, to ensure smooth registration for future programs, including sessions at The Outdoor Experience, please make sure all household family members and their birthdates are listed on your profile.

To add a new household family member, refer to the above FAQ.

To change your home address, visit your local recreation facility or Civic Facility during business hours.

If your new address is located within the Township of Langley, you will be asked to verify it by providing a piece of identification with your full name and Township address.

Acceptable forms of ID are the most current version of:

• BC Driver’s Licence
• BC ID
• property tax statement
• BC Hydro bill
• any utility bill that has your full name and address

Township residents can also submit an Online Township Address Verification Form.

Non-Township residents can also update their home address by filling out a Non-Township Resident Account Setup Form.

• Aldergrove Community Centre
  604-857-4299
• George Preston Recreation Centre
  604-530-1323
• W.C. Blair Recreation Centre
  604-533-6170
• Walnut Grove Community Centre
  604-882-0408

Go to tol.ca/recregister and use the search tools in the system to browse and find the programs and activities that you’re interested in. Once you open a program or activity listing, you can click on the register button and follow the on-screen instructions to register.

Using a mobile device? You may need to click the blue 'Y' to open the filters.

Additionally, you can register for a program or activity by visiting or calling your local recreation facility or Civic Facility during business hours.

View our Register for a Drop-in Class or Regularly Scheduled Program Guide.

Note: Ensure your home address, phone number, and household family members' names and birthdays are added to your account prior to registering. If you receive an error message while registering that states, "the attendee is not eligible for any of this activity's fees," it could be because your account setup is incomplete. Refer to Step 2 in this FAQ to learn how to complete your account setup.

If you’re using a mobile device, you can find the search filter by clicking the small blue icon at the top right (highlighted in yellow in the image). The blue icon is immediately to the right of Select an Activity.

You can register by phone by calling any of our community or recreation centres, however for speed and efficiency, we encourage you to use our online registration system at tol.ca/recregister.

You can register in-person at the following locations:

• Aldergrove Community Centre
• George Preston Recreation Centre
• Walnut Grove Community Centre
• W.C. Blair Recreation Centre

Registration confirmations, receipts, contracts, and waitlist notifications will be sent to your email from communication@xplorrecreation.com or perfectmind@tol.ca.

Class updates and other communication regarding registered programs will be sent from rec@tol.ca.

To ensure you receive emails, add communication@xplorrecreation.com, perfectmind@tol.ca and rec@tol.ca to your safe senders list so emails are received in your inbox and not your junk/spam folder. If you find an email in your junk/spam folder, you can mark it as “not junk/spam” so future communication will go to your inbox.

We follow industry standards when setting ages for most of our courses. All participants must have a birthdate in the system to be recognized within the required age range. To add a birthdate, please visit or call your local recreation facility or Civic Facility during business hours.

If you or your child is not in that age group, please contact a Recreation Programmer in person at the recreation facility where the program is located for permission to register.

• Online withdrawal is available by logging into your account at tol.ca/recregister. Follow these steps. 
• Contact customer service by phone at 604-534-3211 Ext. 9 or contact one of our community or recreation centres.

Address verification is required for all Township resident accounts, but drop-in activities that allow for booking 23 hours in advance do not have priority registration at this time.

For a smooth registration process, all customers, regardless of whether or not they live in the Township, will have to contact Recreation staff to ensure their account is fully verified or set up. 

Township residents have priority registration for all programs, excluding drop-in activities. Priority registration opens 7 days prior (for registered programs) or 3 days prior (for The Outdoor Experience waterpark sessions) to non-Township resident registration, depending on the course.

If you are a resident of the Township and see this message, this means your Township address has not been verified on your account. To verify your Township address, visit your local recreation facility or the Civic Facility during business hours, or submit an Online Township Address Verification Form.

If you are not a resident of the Township and see this message, you will need to wait until public (non-Township) registration is open before you can register for the program.

Many programs and activities have a maximum capacity, which means they may be full. If you add yourself to the waitlist online, we can notify you if a spot becomes available.

Customers on a waitlist will receive an automated email when a spot becomes available, from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Learn more.

If a spot becomes available, the next customer on the waitlist will receive an automated email from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, you will have the option to confirm or decline the spot within a timeframe. Learn more.

Waitlist notification emails will be sent to the email address on the registrant’s account. Example: If a child is on a waitlist, the email will be sent to the email address on the child’s account (not the primary account).

If there is no email address on your account, please contact staff to update it. Staff will attempt to contact customers via phone as we transition to automated notifications.

If a waitlist spot becomes available, the next customer on the waitlist will receive an automated email from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, click the “Confirm” button/link to register for the spot and pay for the course within a timeframe. Learn more.

If you no longer want to register in the program/activity, click the “Decline” button/link to decline the spot, and the system will notify the next person on the waitlist.

View a how-to guide.

Alternatively, you may contact one of our recreation facilities during business hours, and staff can assist with your registration.

For Active Beyond the Bell: If you are currently registered in our weekly program and receive a waitlist notification email for the monthly program, you will need to contact one of our recreation facilities to confirm the spot and register.

Individuals must have an email address on their profile to receive automated waitlist notification emails. 

Ensure all family members on your account have an email address on their profile. Example: If a child is on a waitlist, the email will be sent to the email address on the child’s account (not the primary account). We recommend that any minor children use the same email address as the primary account holder email that is associated to their account login. 

If you have not already, create an online login for your family account, which is required to be able to confirm or decline a spot from the waitlist notification email. 

Check that perfectmind@tol.ca is on your safe sender list so that the email does not go into your spam/junk inbox.

For regular courses: Customers will have 36 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the links within your email will no longer be valid.

For drop-in courses: Customers will have 23 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the links within your email will no longer be valid.

Please note: Course registration end dates/times may apply and customers will not be able to register after those have passed.

If you receive an error message prior to the expiry time, or wish to be readded to the waitlist, contact one of our recreation facilities during business hours for assistance.

Log in to your registration account and navigate to the “Attendance History” section. The programs/activities which are displayed as “Waiting” under the “Status” column are the ones you are on a waitlist for.

You may register in the new program/activity and then withdraw from the other one. Withdrawal fees will apply if less than 5 days’ notice is given. Visit tol.ca/recreginfo for full information about withdrawals and refunds.

Please note swimming lesson participants cannot be registered for more than one set of lessons at a time. Learn more about swimming lesson waitlists.

For Active Beyond the Bell: If you are currently registered in our weekly program and receive a waitlist notification email for the monthly program, you will need to contact one of our recreation facilities to confirm the spot and register.

Most program waitlists have been moved to automated email notifications, with the exception of licensed preschool programs. Find details about licensed preschool waitlists at tol.ca/preschool.

Active Beyond the Bell is now using automated email notifications in the 2025/2026 school year.