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HomeParks & RecreationRecreation RegistrationRegistration Help
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Registration Help

To create a new registration account or update information on your account, please visit or call your local recreation facility or the Civic Facility during business hours. See FAQs.

Township residents are encouraged to verify their Township address to be ready for priority registration.
Connect, play, create, work out and learn in your community!

It’s easy to register for recreation and cultural programs and activities in the Township of Langley:

  • Register online anytime. Sign in to your account at tol.ca/recregister.
  • Register by phone or in-person at any Township community or recreation centre during facility hours.

With an account you can:

  • Register online anytime for programs and activities.
  • View drop-in activities and schedules.
  • Purchase an Active Pass to enjoy unlimited access to a variety of activities.
  • Search for programs and activities by categories such as age, location, and keyword.
  • Add programs and activities to your personal calendar so you don't miss a class.
  • Securely store payment information on your account.
  • Keep track of your waitlisted programs.
  • Withdraw from your program or activity.

If you have any questions or need assistance with your registration account, contact any Township community or recreation centre.

Receipts, confirmations, contracts, waitlist notifications, and class updates will be sent to your email from communication@xplorrecreation.com, perfectmind@tol.ca, or rec@tol.ca. 

Verify your Township address for priority access

To ensure only valid Township residents receive priority access and a smooth registration process, all existing account holders with a Township address will need to verify their address. New accounts with a Township address will also be asked to verify their address during the account setup process.

To verify your Township address, visit your local recreation facility or Civic Facility during business hours, or complete an online address verification form by clicking the blue button below that says, “Verify my Township address.” You will be required to provide one piece of identification with your full name and Township address.

Acceptable forms of identification are:

  • BC Driver’s Licence
  • BC ID
  • property tax statement
  • BC Hydro bill
  • any utility bill that has your full name and address

Verify my Township address

Have questions? Find answers to our frequently asked questions below.

Frequently asked questions

Account setup and address verification
Why do I need to verify my Township address?
To ensure only valid Township residents receive priority access and a smooth registration process, all existing account holders with a Township address will need to verify that their address is in the Township of Langley. New accounts with a Township address will also be asked to verify their address during the account setup process.
How do I create an account in the online registration system?

Step 1. Create a MyTownship login

  • Go to tol.ca/recregister.
  • Scroll down to mid-page and click on the blue Sign-in button. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.
  • Under Don’t have a MyTownship account, click on Sign up now.
  • Enter your email. You will receive a verification code to this email. Keep this display screen open to enter the verification code once received.
  • Follow directions to set up your password.
  • Enter your first and last name then click Submit.

Step 2. Visit or call your local recreation facility, Civic Facility, or email recaddress@tol.ca and provide the following information:

    • Your first and last name
    • The first and last name of all household family members
    • Birthdate of each family member (including year)
    • Home address
    • Email address used to set up your account in the online registration system
    • If you reside in the Township, you will need to verify your address in person or through our Online Township Verification Form. Acceptable forms of ID are:
    • BC Driver’s Licence
    • BC ID
    • Property tax statement
    • BC Hydro bill
    • Any utility bill that has your full name and address
Note: Expect a response within three (3) business days if you are providing this information by email.
How do I verify my Township address?

To verify your address, visit your local recreation facility or Civic Facility during business hours, or submit an Online Township Address Verification Form.

You will be required to provide a piece of identification with your full name and Township address.

Acceptable forms of ID are:

  • BC Driver’s Licence
  • BC ID
  • Township of Langley property tax statement
  • BC Hydro bill
  • any utility bill that has your full name and address
What happens if I can't provide the required documentation for verifying my Township address?
If you're unable to provide the required documentation, we recommend checking if you have an online account that shows your name and current address, such as a Fortis or BC Hydro account. If you’re still having trouble, please call your local recreation facility or Civic Facility during business hours for further assistance.
Is there a deadline for verifying my Township address?
At this time, there is no specific deadline for verifying your Township address. However, we strongly recommend that you verify your Township address as soon as possible. This will ensure a smooth registration process.
How often do I need to verify my Township address?
Address verification is required only once. Once your Township address is verified, you will not need to go through the process again. However, if you move, you will be required to update your account information. If your new address is within the Township, you will need to verify your new address. 
I will be a Township resident by the time swimming lessons start, but I don’t have proof of my new address yet. What do I do?
If you anticipate becoming a Township resident by the time swimming lessons begin but do not yet have proof of your new address, we recommend that you gather the required documentation as soon as possible. Once you have proof of residency, please visit or call your local recreation facility or Civic Facility, or submit an Online Township Address Verification Form, to complete the verification process.
Are there exemptions to the Township address verification requirement?
No, all participants are required to verify their Township address. This ensures that priority registration is available to valid residents of the Township of Langley.
I’m a City of Langley resident, do I need to verify my address?
No, City of Langley residents do not need to verify their address. Only Township residents are required to verify their address as it is Township residents that can receive access to priority registration dates.
I do not live in the Township, do I need to verify my address?
No, only Township residents are required to verify their address.
I am a property owner but I don’t live in the Township full-time, am I eligible for priority registration?
No, to be eligible for priority registration, you must be a resident of the Township of Langley. Ownership of property alone does not qualify for resident priority registration. Priority registration is intended to benefit those who live in the Township.
Does the verification process impact programs I’m already registered in, or program waitlists I’m on?
No. The address verification will not affect anyone currently registered for programs or on waitlists. For future registrations, to ensure Township residents receive priority registration, all existing account holders with a Township address will need to verify that their address is in the Township of Langley.
Will non-Township residents still be able to register for swimming lessons?
Yes, non-Township residents can still register for swimming lessons. Any remaining spots will become available to non-residents seven days after priority registration opens for Township residents.
What if I am unable to verify my Township address at my local recreation centre due to hours or physical restrictions?
If visiting your local recreation centre or Civic Facility isn't possible due to limited hours or physical restrictions, you can submit an Online Township Address Verification Form.
Can multiple household family members be verified at once, or does each person need to be verified separately?
Yes, multiple household family members can be verified at the same time. Parents or guardians can verify the addresses of their minor children during the Township address verification process. This makes it convenient to update the entire household’s information in one visit.
Who can I contact if I have questions or issues with the verification process?

If you have any questions or encounter issues with the Township address verification process, you can visit or call your local recreation facility or Civic Facility during business hours, or email your questions to recaddress@tol.ca. 

How will my personal information be protected during the verification process?

Any personal information collected will be managed in accordance with the Freedom of Information and Protection of Privacy Act. Direct enquiries, questions, or concerns regarding the collection, use, disclosure, or safeguarding of personal information to: Supervisor, Information, Privacy, and Records Management, Township of Langley, 20338 – 65 Avenue, Langley, BC V2Y 3J1 foi@tol.ca 604-532-7396.

Managing my account
Why did you make changes to my account access?

Account access changes were made to ensure only valid Township residents receive priority access to swimming lessons. We are asking valid Township residents to verify their address on their online registration accounts.

The following can be updated or added by visiting or calling your local recreation facility or Civic Facility during business hours:

  • home address (verification required if Township address)
  • email address
  • family members
  • birthdates

You can update the following account information on your own:

  • phone number
  • emergency contacts
How do I add a family member to my account?

Only household family members can be added to your account. To add a household family member to you account, visit or call your local recreation facility or Civic Facility during business hours, or email recaddress@tol.ca and provide the following information:

  • your first and last name
  • the first and last name of all household family members
  • birthdate of each family member (including year)
  • home address
  • email address used to set up your account in the online registration system

Note: Expect a response within three (3) business days if you are providing this information by email. Families who register online should create just one MyTownship account. All adults in the same household should use the same credentials to sign in.

How will changes to my account, like family member updates, impact my current and future registrations?

Updating your account, such as adding or changing family member information, will not affect your current registrations. However, to ensure smooth registration for future programs, including sessions at The Outdoor Experience, please make sure all household family members are listed on your profile.

To add a new household family member, visit or call your local recreation facility or Civic Facility during business hours.

How do I change my home address?

To change your home address, visit your local recreation facility or Civic Facility during business hours.

If your new address is located within the Township of Langley, you will be asked to verify it by providing a piece of identification with your full name and Township address.

Acceptable forms of ID are:

  • BC Driver’s Licence
  • BC ID
  • property tax statement
  • BC Hydro bill
  • any utility bill that has your full name and address

You can also submit an Online Township Address Verification Form.

How do I change my email address?
Complete our online form to request a change to your email address. You can also visit or call your local recreation facility or Civic Facility during business hours.
What happens to credits on my account?
Credits will remain on your account until you use them in-person, by phone or online. 
Can I register online if my registration is covered by an organization such as Canadian Tire Jump Start or KidSport? 
No. Please contact W.C. Blair Recreation Centre at 604-533-6170 to complete the application and registration process. 
How do I cancel a post-dated payment? 
Please contact any of our community or recreation centres by phone to cancel a post-dated payment. 
What should I do if I have trouble using the online registration system? 
If you can’t find an answer to your question in our frequently asked questions, please email your question to rec@tol.ca, or call any of our community or recreation centres:
  • Aldergrove Community Centre
    604-857-4299
  • George Preston Recreation Centre
    604-530-1323
  • W.C. Blair Recreation Centre
    604-533-6170
  • Walnut Grove Community Centre
    604-882-0408
Program and activity registration (NEW waitlist information)
How do I register for a program or activity?

Go to tol.ca/recregister and use the search tools available in the system to browse and find the programs and activities that you’re interested in. Once you open a program or activity listing, you can click on the register button and follow the on-screen instructions to register.

Please ensure a birthdate (including year) is entered for everyone on your registration account. Otherwise, you will receive an error message stating “the attendee is not eligible for any of this activity’s fees.” If you receive this message during the registration process, please visit or call your local recreation facility or the Civic Facility during business hours to add a birthdate.

Using a mobile device? You may need to click the blue 'Y' to open the filters.

Additionally, you can register for a program or activity by visiting or calling your local recreation facility or Civic Facility during business hours.

How do I search or apply filters to find programs when using a mobile device?        

If you’re using a mobile device, you can find the search filter by clicking the small blue icon at the top right (highlighted in yellow in the image). The blue icon is immediately to the right of Select an Activity.

Photo of blue icon used to filter your search for programs and activities

Is it safe to register online?
Yes. The Township of Langley follows industry standards in protecting your personal information in the system.
Which browser should I use?
For the best online registration experience, use an up-to-date web browser such as Chrome, Firefox, Safari or Microsoft Edge. Pop-up blockers need to be disabled for registration.
Do I need a credit card to register online?
When registering online, you may use a credit card, or you can purchase an account credit over the phone by calling any Township community or recreation centre and use that credit to complete an online registration. Additionally, you can also purchase an Active Pass and enjoy access to a variety of Township facilities, services and weekly offerings.
Can I register in-person or by phone?

You can register by phone by calling any of our community or recreation centres, however for speed and efficiency, we encourage you to use our online registration system at tol.ca/recregister.

You can register in-person at the following locations:

  • Aldergrove Community Centre
  • George Preston Recreation Centre
  • Walnut Grove Community Centre
  • W.C. Blair Recreation Centre
How do I receive confirmation of registration and receipt of payment?

Registration confirmations, receipts, contracts, and waitlist notifications will be sent to your email from communication@xplorrecreation.com or perfectmind@tol.ca.

Class updates and other communication regarding registered programs will be sent from rec@tol.ca.

To ensure you receive emails, add communication@xplorrecreation.com, perfectmind@tol.ca and rec@tol.ca to your safe senders list so emails are received in your inbox and not your junk/spam folder. If you find an email in your junk/spam folder, you can mark it as “not junk/spam” so future communication will go to your inbox.

How do I register someone who is not the listed age for a program or activity?

We follow industry standards when setting ages for most of our courses. All participants must have a birthdate in the system to be recognized within the required age range. To add a birthdate, please visit or call your local recreation facility or Civic Facility during business hours.

If you or your child is not in that age group, please contact a Recreation Programmer in person at the recreation facility where the program is located for permission to register.

How do I transfer to another program or activity?
Please contact any of our community or recreation centres by phone to transfer to another program or activity.
How do I withdraw from a program or activity?
  • Online withdrawal is available by logging into your account at tol.ca/recregister. Follow these steps. 
  • Contact customer service by phone at 604-534-3211 Ext. 9 or contact one of our community or recreation centres.
How does address verification affect other programs, such as fitness classes or The Outdoor Experience?

At this time, address verification for priority registration only applies to swimming lessons, and waterpark sessions and reservable group area bookings at The Outdoor Experience; it does not impact other programs. However, we do recommend all Township residents verify their address to ensure a smooth registration process at all times.

The registration system says “Public registration is closed” for swimming lessons, what do I do?

As of fall 2024, Township residents have priority for swimming lessons. Priority registration will open seven days prior to public (non-Township residents) registration.

If you are a resident of the Township and see this message, this means your Township address has not been verified on your account. To verify your Township address, visit your local recreation facility or the Civic Facility during business hours, or submit an Online Township Address Verification Form.

If you are not a resident of the Township and see this message, you will need to wait until public (non-Township) registration is open before you can register for swimming lessons.

What does it mean if a program or activity says “waitlist” instead of “register?"

Many programs and activities have a maximum capacity, which means they may be full. If you add yourself to the waitlist online, we can notify you if a spot becomes available.

Customers on a waitlist will receive an automated email when a spot becomes available, from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Learn more.

If I'm on a waitlist, how will I know when a spot becomes available?

If a spot becomes available, the next customer on the waitlist will receive an automated email from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, you will have the option to confirm or decline the spot within a timeframe. Learn more.

Waitlist notification emails will be sent to the email address on the registrant’s account. Example: If a child is on a waitlist, the email will be sent to the email address on the child’s account (not the primary account).

If there is no email address on your account, please contact staff to update it. Staff will attempt to contact customers via phone as we transition to automated notifications.

How do I register when a waitlist spot becomes available?

If a waitlist spot becomes available, the next customer on the waitlist will receive an automated email from perfectmind@tol.ca with the subject line “Pending Confirmation Details.” Within the email, click the “Confirm” button/link to register for the spot and pay for the course within a timeframe. Learn more.

If you no longer want to register in the program/activity, click the “Decline” button/link to decline the spot, and the system will notify the next person on the waitlist.

View a how-to guide.

Alternatively, you may contact one of our recreation facilities during business hours, and staff can assist with your registration.

What do I need to do to ensure I will receive waitlist notification emails?

Individuals must have an email address on their profile to receive automated waitlist notification emails. 

Ensure all family members on your account have an email address on their profile. Example: If a child is on a waitlist, the email will be sent to the email address on the child’s account (not the primary account). We recommend that any minor children use the same email address as the primary account holder email that is associated to their account login. 

If you have not already, create an online login for your family account, which is required to be able to confirm or decline a spot from the waitlist notification email. 

Check that perfectmind@tol.ca is on your safe sender list so that the email does not go into your spam/junk inbox.

I received a waitlist notification email but the “Confirm/Decline” buttons are not working, what do I do?

For regular courses: Customers will have 36 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the links within your email will no longer be valid.

For drop-in courses: Customers will have 23 hours from the time the email is sent to confirm or decline the spot. The expiry time is included in the email. After that time, the spot will be offered to the next person on the waitlist and the links within your email will no longer be valid.

Please note: Course registration end dates/times may apply and customers will not be able to register after those have passed.

If you receive an error message prior to the expiry time, or wish to be readded to the waitlist, contact one of our recreation facilities during business hours for assistance.

How do I review which programs/activities I am on a waitlist for?

Log in to your registration account and navigate to the “Attendance History” section. The programs/activities which are displayed as “Waiting” under the “Status” column are the ones you are on a waitlist for.

What if I’m already registered in a program/activity, and I receive a waitlist notification for a different program/activity and want to switch?

You may register in the new program/activity and then withdraw from the other one. Withdrawal fees will apply if less than 5 days’ notice is given. Visit tol.ca/recreginfo for full information about withdrawals and refunds.

Please note swimming lesson participants cannot be registered for more than one set of lessons at a time. Learn more about swimming lesson waitlists.

Will all registration waitlists be transitioning to automated email notifications?

Most program waitlists will be transitioning to automated email notifications, with the exception of licensed preschool and Active Beyond The Bell.

For information regarding MyTownship accounts see the MyTownship FAQs.

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