Business Support

Located at both the Civic Facility and Operations Centre, Engineering Business Support provides administrative support for departments within the Division. Business Support provides services such as budget preparation and monitoring, dispatch, invoicing, payroll, and permit application receipts. They are the first point of contact for public inquiries for all services in the Engineering Division.

Erica, Clerk IV

"We all support each other and work together to offer creative feedback and then make our ideas a reality. I love having a voice, being listened to, and appreciated."

Erica, Clerk IV

Explore a sample of the types of roles:

Support Clerk

Duty examples	Performs moderately complex clerical work related to departmental functions, such as: reviews, prepares, processes a variety of materials; receives and responds to complaints; responds to various inquiries regarding departmental programs and operations. Maintains and updates various electronic/manual files and complex records, statistical reports, performs typing and word-processing. Establishes and maintains effective working relationships with internal and external contacts.
Required certifications	None
Desired experience and qualifications	Completion of Grade 12 and preferably supplemented by commercial and accounting courses Experience in a municipal environment (preferred)
Department	Business Support

Clerk III

Duty examples	Performs moderately complex and diversified clerical work while applying departmental functions, procedures and policies. Assigns, reviews and supervises the work of subordinates performing clerical duties; trains and instructs new employees. Posts, maintains, reconciles and balances complex activity control records and accounts. Processes, maintains and interprets legal documents and property records.
Required certifications	None
Desired experience and qualifications	Completion of Grade 12, supplemented by commercial courses Experience in Clerk II role (preferred)
Department	Business Support

Clerk IV

Duty examples	Performs advanced, complex and varied clerical work involving responsibility for the continuous planning, control and coordination of clerical activity with a department. Assigns, reviews and supervises the work of subordinates performing clerical duties; provides advice or assistance in unusual administrative problems; and, trains and guides members of clerical team. Assists in the preparation and monitoring of capital and/or operating budgets; monitors expenditures and verifies allocation to appropriate accounts; investigates variances between budgets and actual expenditures and notifies superiors of potential cost overruns/shortfalls. Maintains a corporate records system in accordance with established standards and procedures; establishes new files and recommends establishment of new classifications.
Required certifications	None
Desired experience and qualifications	Completion of Grade 12, supplemented by accounting and commercial courses Experience in Clerk III role (preferred)
Department	Business Support

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