Digital Application FAQs

• Enter less information—start with the house number only. The system will automatically display matching addresses.
• Use Canada Post abbreviations (e.g., AVE, ST, CRT).

• Remove special characters (e.g., *, %, #, ?) from the file name.
• Check the file size—it may need to be compressed.
• Use the latest version of Chrome or Edge for best results.

Note for Mac/iOS Users: Some features may not function as expected on certain Apple devices, depending on browser settings or operating system version. If you experience issues, we recommend trying a different device or using a desktop browser such as Chrome. If the problems persist, please contact our office at 604-533-6018 or by email at buildinginfo@tol.ca.

• Use the green Edit buttons on the Confirmation page to go back and make updates.
• Avoid using your browser’s Back button—this may cause the system to reset and require you to start over.

• Use an updated version of Chrome or Edge.
• Remove any special characters from the file name.
• Shorten the file name if it’s too long.

Note for Mac/iOS Users: Some features may not function as expected on certain Apple devices, depending on browser settings or operating system version. If you experience issues, we recommend trying a different device or using a desktop browser such as Chrome. If the problems persist, please contact our office at 604-533-6018 or by email at buildinginfo@tol.ca.

• Residential: Up to four dwelling units (e.g., duplex, row house), if the property is not zoned multi-family.
• Multi-Family: Five or more dwelling units (excluding row houses).

• You must have a MyTownship account to submit a building permit application.
• When you submit your application via eApply, it is automatically linked to your MyTownship account.
• For help booking inspections, see the MyTownship eInspection Reference Guide.