Frequently Asked Questions

This webpage provides frequently asked questions and Township-specific answers. We will continue adding to this list.

Township Communications

What is the best way to stay informed about Township updates and services interruptions due to COVID-19?

Visit tol.ca/COVID19 regularly for all Township-specific updates on COVID-19, and visit tol.ca/covid19/facility-status for specific status updates on facilities and parks.

Are there other methods the Township is using to communicate?

The website is the primary source for official Township-specific information and updates related to COVID-19, but we also use Twitter and Facebook, eNewsletters, newspaper ads, media releases, and signs at our facilities and in the community.

Township Planning, Management, and Response

Where is the Township getting their information from?

We are actively monitoring updates and directives from federal and provincial governments and health authorities.

How is the Township making decisions?

The Township follows public heath orders and guidance from the Provincial Government, Fraser Health, and WorkSafeBC, and makes decisions with respect to safety protocols, pandemic response, and restart activities in the context of health and safety.

What is the Township doing to combat the spread of COVID-19?

Throughout the pandemic the Township follows the orders and guidelines of the Provincial Health Officer with respect to the safety of community members and employees including mask use, vaccination requirements, safe hygiene practices, and physical distancing.

What emergency steps has the Township of Langley taken during this outbreak?

Mayor and Council continue to govern and Township management and staff continue to work to ensure services are delivered to the community. The joint Township of Langley and Langley City Emergency Operations Centre (EOC) was activated to provide additional assistance to ensure appropriate levels of services were in place to support our communities through a centralized information and response centre, however the EOC has since been deactivated.

Will Council meetings continue?

Yes. Council meetings continue, as legislated by the provincial government. The public can attend Council meetings in-person, and web streamed meetings will continue to allow for convenient public viewing.

Township Service Delivery

Expanded Patio Use and Food Truck Operation

View the temporary expanded patio use and food truck operation requirements specific to the Township of Langley.

Garbage, Green Cart, and Recycling

All waste collection services are proceeding on scheduled days.
Please maintain physical distance and do not approach collection staff.
Gloves, masks, wipes, etc., MUST be bagged. If someone in your household is ill, double bag these items. Garbage carts with loose debris of this nature will not be picked up.
Paper towels and napkins should be disposed as garbage until further notice. Other food soiled paper (ex. coffee filters and paper take out containers) can go in your Green Cart.
Residents are reminded households who produce extra garbage must purchase Extra Garbage stickers for $3 per bag or can. Extra Garbage stickers can be purchased at several community locations outlined here.
Only make essential trips to local depots and Metro Vancouver Recycling and Waste Centres (formerly Metro Vancouver Transfer Stations). Visit Metro Vancouver’s Solid Waste Facilities page for information on changes to their operations.
Minimize garbage by reviewing what is accepted in the Township’s unlimited recycling and Green Cart programs.
Replacement recycling receptacles are available for free delivery by calling 604-530-3939.
Sign up to receive service alerts by entering your address at tol.ca/calendar

Community Development and Engineering

Engineering and Community Development customer service counters at the Civic Facility are open for in person transactions. Staff are available via phone or email. For Building Permits - Permits Licence and Inspection Services call 604-533-6018 and for Rezoning, Subdivision, and Development Permits call 604-533-6034.
The Operations Centre main entrance is closed to customers. Staff are available via phone or email. This does not impact deliveries to Stores.

Is the Township still open for business?

Yes. Township services are operational and staff will conduct business in-person or by email or telephone, or via conference calls. Online Services and MyTownship access are available. For complete details on the status of Township facilities visit this page.

Township Facilities, Recreation and Events

Are your recreation facilities closed?

For complete details on the status of Township recreation facilities visit this page.

Are public meetings and other Township events occurring?

As needed, on-site meetings are occurring. Events are restarting following public health orders and guidance. Council meetings continue, as legislated by the provincial government. The public can attend Council meetings in-person, and web streamed meetings will continue to allow for convenient public viewing.

Health and Travel

How are employees being protected?

Throughout the pandemic the Township follows the orders and guidelines of the Provincial Health Officer with respect to mask use and a vaccination policy. Regular cleaning continues, as well as safe hygiene and social distancing practices are in place.

Where should I go for health information and updates?

For all health-related concerns, visit:

What should I do if I have symptoms?

Complete this Ministry of Health self-assessment or call 8-1-1. Call the dedicated COVID-19 information line for non-medical information about COVID-19: 1-888-COVID19 (1-888-268-4319)

What can I do to protect myself?

Follow the guidelines of the BC Centre for Disease Control.

I recently returned home from being outside Canada. What should I do?

Follow the guidelines of the BC Centre for Disease Control.

What should I do if I am feeling anxious or stressed?

Visit Fraser Health
Fraser Health Crisis Line – For anyone who needs immediate, free, and confidential emotional support, crisis intervention and/or community resource information 24 hours/day, 7 days/week - 604-951-8855 | 1-877-820-7444.
Call the BC Mental Health Support Line any time at 310-6789 (no area code).

Community Support and Social Services Information

Where can I find community support information?

Visit this webpage for information and links to community resources.

Where can I find business support information?

Visit this webpage for information and links to community resources.

Where can seniors get help?

Visit bc211.ca, or call or text 211, for a comprehensive list of community and social services. The Langley Senior Resources Society is currently offering a meal pick-up program and Langley Meals on Wheels provides meal delivery.

How are the homeless population being helped?

The Ministry of Health and BC Housing have communicated COVID-19-related recommendations and resources to social service organizations that provide housing and serve people experiencing homelessness.

I want to help, what can I do?

Thank you, our community can come together (while maintaining social distancing) during this difficult time. Above all, follow the advice of the public health experts to protect your own health and prevent the spread of the virus to others. It is also important to stay connected with your community – call your friends and family and maintain those vital social connections. Reach out to neighbours to see if there’s anything you can get for them if you’re doing an essential-needs run to the grocery store or pharmacy. Let’s look after one another. Visit the Community Info and Links page for other ways to help.